Job Title: Tour Operator / Travel Agent

Location: Kolkata
Experience: 0–1 year
Salary: ₹15,000 – ₹20,000 per month

Job Overview

We are seeking a motivated and customer-oriented Tour Operator / Travel Agent to join our growing travel team. This role involves assisting clients with travel planning, booking services, and delivering exceptional travel experiences. Freshers with strong communication skills and a passion for the tourism industry are encouraged to apply.

Key Responsibilities

• Meet with clients to understand their travel needs, budget, and personal preferences.
• Sell and coordinate travel services including transportation, accommodations, insurance, sightseeing tours, and activities.
• Provide detailed advice about destinations, travel routes, customs, cultures, weather conditions, and local attractions.
• Process travel bookings, collect payments, and handle related fees and documentation.
• Manage travel-related issues including schedule changes, cancellations, refunds, and customer complaints.
• Maintain strong relationships with hotels, tour providers, transportation services, and other travel vendors.
• Research and update clients on current travel trends, special deals, and promotional offers.
• Attend travel workshops, webinars, seminars, and conferences to stay industry-informed.
• Maintain accurate records of bookings, payments, customer interactions, and follow-ups.
• Prepare travel itineraries, promotional packages, and customized travel plans.
• Upsell travel upgrades, insurance, and value-added services where appropriate.
• Assist in social media posts, travel content creation, and promotional campaigns (optional).
• Support the agency with administrative tasks and contribute to team goals.

Requirements

• 0–1 year of experience in travel/tourism or customer service (freshers welcome).
• Excellent communication skills (verbal and written).
• Customer-focused attitude with strong problem-solving abilities.
• Basic computer literacy; knowledge of booking platforms or GDS is a plus but not required.
• Ability to stay calm and professional in challenging situations.
• Strong attention to detail, organizational skills, and time-management capability.
• Passionate about travel, tourism, and helping people create memorable experiences.
• Willingness to learn and adapt in a dynamic environment.

Preferred Skills (Not Mandatory)

• Knowledge of popular domestic and international travel destinations.
• Social media knowledge for posting travel updates/offers.
• Multilingual abilities (Hindi, Bengali, English preferred).

Benefits & Perks

• Friendly and supportive work culture.
• Opportunity for career growth in the tourism and travel sector.
• Training provided on booking systems, itinerary planning, and travel coordination.
• Performance-based incentives and bonuses.
• Exposure to travel fairs, industry events, and networking opportunities.
• Employee travel discounts (if applicable).

How to Apply

Interested candidates can submit their resume along with a short note on why they are passionate about the travel industry.